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Frequently Asked Questions
WHAT'S INCLUDED
Our regular cleaning service includes dusting and vacuuming, sweeping and mopping floors, cleaning kitchen surfaces, sanitizing bathrooms, and tidying bedrooms and living areas.
Yes, our deep cleaning service includes cleaning behind and underneath appliances and furniture, in addition to a thorough scrub of all surfaces.
Absolutely. Our post-construction cleaning includes removing dust and debris, cleaning windows and frames, and scrubbing walls, floors, and ceilings.
Our move-in/move-out cleaning covers the removal of dust and dirt, sanitizing all surfaces and fixtures, cleaning inside cabinets and drawers, and ensuring the home is spotless for new occupants.
TRUST & SAFETY
All our cleaners undergo thorough background checks and rigorous training to ensure they are trustworthy and reliable. We also conduct regular performance evaluations to maintain high standards of service.
We prioritize your privacy and ensure that all personal information is kept confidential. Our data protection practices comply with industry standards to safeguard your information.
Yes, we use eco-friendly and non-toxic cleaning products that are safe for both your family and pets. We are committed to using products that are effective yet gentle on your home environment.
MISCELLANEOUS
We provide cleaning services throughout Columbus, Ohio. If you’re unsure whether we cover your specific location, please contact us for confirmation.
You can reschedule or cancel your cleaning appointment by contacting us directly via phone or email at least 24 hours in advance. We will assist you in finding a new time that suits your schedule.
No, you don’t need to be present during the cleaning. Many of our clients prefer to provide us with access to their home or office, and we will take care of the rest. If you have specific instructions, please let us know beforehand.
Your satisfaction is our priority. If you’re not satisfied with the service, please contact us within 24 hours, and we will address any issues and arrange for a follow-up cleaning if necessary.
GETTING STARTED
You can book a cleaning service easily by using our online booking system or by calling us directly at (213) 446-1926. Simply choose your service, select a date and time, and provide any specific instructions.
When booking, please provide your contact details, the type of cleaning service you require, your home or office address, and any specific instructions or areas of focus for our team.
To prepare for your cleaning appointment, please clear personal items from surfaces and ensure that our team has access to all areas that need cleaning. If you have pets, we recommend securing them for their safety and comfort.
Payment can be made online through our secure payment system. We accept various payment methods, including credit/debit cards. If you have any special payment requests, please let us know.